Mortgage Strategy Podcast

Money Talks: Building Protection into Everyday Planning Conversations

In this episode of Money Talks, host interviews Gregor Sked from Royal London to unpack the FCA's Pure Protection Market review. They discuss how the review is a signal rather than an intervention, the engagement and protection gaps affecting many households, and the growing importance of consumer duty, claims outcomes, trusts and clear explanations of income protection.
Gregor offers practical advice for advisers: embed protection in everyday planning, use client stories to explain outcomes, document value and review policies regularly, and prepare for the FCA's final conclusions while continuing to focus on delivering fair value and good customer outcomes.
For practical guidance on wider technical and regulatory protection topics, visit Royal London’s Technical Central:https://adviser.royallondon.com/technical-central/protection-guidance/ 
Money Talks

Podcast: AI & General Insurance: Navigating the Future for Mortgage Advisers

Chris Lynch from Source Insurance joins Kimberley Dondo to unpack what AI really means for mortgage advisers in the general insurance space.
From practical tools already making a difference to the challenges of integration and regulation, Chris shares where AI can enhance advice and where the human touch remains essential.
He also tackles concerns around job security, vulnerable customers, and how advisers can cut through the hype to focus on what actually works.
Listen now:

Bridging the Mental Health Gap: How Protection Products Support Clients in Crisis

In this episode of the Mortgage Strategy Podcast, Kimberley Dondo speaks with Jennifer Gilchrist, Proposition Specialist, and Shelley Read, Senior Protection Development and Technical Manager at Royal London, to explore the growing mental health crisis in the UK and its impact on families and the insurance industry.
They discuss how protection products and integrated support services can help bridge the gap left by NHS delays, how advisers can confidently address mental health in client conversations, and what underwriting considerations come into play when a client has a mental health history.
Mortgage advisers & brokers— want to ensure smoother claims for your clients? Get more resources and support from Royal London today!
Listen to the previous episodes in the series here.

The Young and the Under-Protected? Why Advisers Shouldn't Overlook the Next Generation

In this episode of the Mortgage Strategy Podcast, host Kimberley Dondo is joined by Gregor Sked and Shelley Read, Senior Protection Development and Technical Managers at Royal London, to explore why protection often feels out of reach for younger clients — and why that mindset needs to change.
They unpack the most common myths holding young people back, the key messages that really resonate, and how advisers can reframe protection as a smart, proactive step for the next generation. From surprising trends in younger client applications to tips for tailoring advice, this episode is a must-listen for any adviser looking to future-proof their business.
 
Mortgage advisers & brokers— want to ensure smoother claims for your clients? Get more resources and support from Royal London today!
Listen to the previous episodes in the series here.

Avoiding Claim Delays: How to Speed Up Payouts & Protect Clients

Delayed claims can cause unnecessary stress for clients, families, and advisers. In this episode of the Mortgage Strategy Podcast, Kimberley Dondo is joined by Julie Douglas, Senior Claims Assessor at Royal London, to uncover the biggest causes of claim delays—and what advisers can do to keep things moving smoothly. From common pitfalls to the power of clear communication, Julie shares expert insights to help you manage expectations and reduce processing times. Plus, discover how Royal London supports clients and advisers during the claims process.
 
Mortgage advisers & brokers— want to ensure smoother claims for your clients? Get more resources and support from Royal London today!
Listen to the previous episodes in the series here.
 

Underwriting Uncovered: How Advisers Can Avoid Delays & Secure Faster Outcomes

In this episode of the Mortgage Strategy Podcast, Kimberley Dondo is joined by Shelley Read, Senior Protection Development and Technical Manager, and Stephan Nandadasa, Senior Account Manager at Royal London, to explore how mortgage advisers can help clients get faster underwriting decisions.
They discuss the most common reasons for delays, what underwriters wish advisers knew, and practical ways to avoid common application pitfalls. Plus, Shelley and Stephan share expert insights into Royal London’s underwriting approach and how advisers can use it to their advantage.
Listen to the previous episodes in the series here.

The Power of Protection: How Real Claims Stories Win Clients

Discover how real-life protection claims can be your most powerful tool for engaging clients and demonstrating the true value of your advice. Kimberley Dondo speaks with Royal London's Shelley Read and Stephan Nandadasa about the impact of sharing claims stories, how to introduce them effectively, and how Royal London supports advisers. Plus, get resources from Royal London to further enhance your client conversations.

Diversity & Inclusion in Mortgages: Coreco’s Award-Winning Approach

In this special Awards edition of the Mortgage Strategy podcast, Kimberley Dondo sits down with Andrew Montlake, CEO, Brand Evangelist & Spokesperson at Coreco, to discuss their win as Diversity & Inclusion Broker Champion at the 2024 Mortgage Strategy Awards. Andrew shares how Coreco has embedded inclusivity into its DNA, the impact on their business, and advice for others looking to drive meaningful change. Plus, don’t miss your chance to be part of next year’s celebrations—book your tables now for the 2025 Mortgage Strategy Awards!